CHARTER AGREEMENT – GENERAL TERMS AND CONDITIONS
1. Booking, Payment and Price
The reservation shall be confirmed only upon receipt of payment and written confirmation by email.
Any outstanding balance must be paid prior to embarkation.
The price includes exclusively the items expressly detailed in the offer or booking confirmation. Any additional services not specified may incur supplementary charges.
Fuel is not included unless expressly stated in the offer or booking confirmation. Otherwise, it will be charged according to actual consumption or a reasonable estimate based on the navigation carried out.
2. Duration and Schedule
Standard duration: 8 hours, flexible between 10:00 h and 21:00 h.
Night navigation is not permitted. Return to port must take place before sunset and, in any event, within the maximum permitted schedule.
Additional hours are subject to availability and prior agreed supplementary charges.
Overnight stays are subject to specific conditions.
3. Cancellations
• More than 30 days before embarkation: 100% refund.
• Between 30 and 15 days before embarkation: 50% refund.
• Within 7 days prior to embarkation: non-refundable.
Management and payment gateway fees are non-refundable in all cases.
No-show: non-refundable.
All cancellations or modifications must be communicated in writing by email.
4. Weather Conditions
If weather conditions prevent safe navigation (strong winds, heavy sea or official alerts), the following will be offered:
– Full refund (excluding management fees), or
– Rescheduling subject to availability.
Cloudy skies or temperature conditions do not constitute valid grounds for cancellation.
5. Vessel Availability
If the vessel cannot be delivered due to reasons not attributable to the company, a similar vessel will be offered.
If this is not possible, the client may choose either a lower-category vessel with proportional price adjustment or a full refund. No additional compensation shall apply.
6. Breakdowns During the Charter
If a breakdown not attributable to the client prevents continuation of navigation, a replacement vessel (if available) or a proportional refund for unused time will be offered.
No extension of the contracted schedule shall apply.
Any damage resulting from negligence, misuse, or breach of regulations shall be the client’s responsibility, including damage to upholstery, decks or equipment, loss of accessories, improper manoeuvres, improper use of electrical or sanitary systems, or extraordinary cleaning resulting from inappropriate conduct.
7. Navigation and Conduct
Navigation shall take place within the authorized cruising area.
Planned routes are indicative only and may be modified by the captain at any time for safety reasons, weather conditions, administrative restrictions, or instructions from maritime authorities.
Restaurant or shore reservations do not condition navigation.
The client is responsible for the conduct of all passengers and must comply at all times with the captain’s instructions and applicable maritime regulations. Dangerous or illegal conduct may result in immediate termination of the service without refund.
8. Delays
The contracted duration shall not be extended due to client delays.
Delays exceeding 90 minutes without prior notice may result in cancellation without refund if they significantly affect operations.
9. Maritime Operator and Intermediation
Technical, operational and legal responsibility for the vessel shall always correspond to the owner or maritime operator effectively performing the service.
Where the company or a third party acts as intermediary or broker, its responsibility shall be limited exclusively to the proper management and coordination of the booking and to the amounts effectively received by such intermediary. It shall not assume responsibility for the material execution of the service or for operational decisions made by the captain or maritime operator.
10. Security Deposit
The company may require a security deposit prior to embarkation, which may be applied partially or in full to cover damages attributable to the client.
11. Limitation of Liability
Regardless of the vessel’s operating regime, any liability attributable to the company shall be limited to the amount effectively paid by the client for the contracted service, without prejudice to the limits established by the applicable civil liability insurance policy.
Under no circumstances shall the company be liable for indirect damages, loss of profit, consequential losses, loss of bookings, flights, events, third-party services or personal belongings.
12. External Activities
The compulsory passenger insurance covers navigation, boarding and disembarkation in accordance with applicable regulations.
Activities carried out outside the vessel or services provided by third parties are undertaken at the client’s own responsibility.
13. Client Force Majeure
Flight delays, illness, documentation issues or other personal circumstances do not entitle the client to a refund outside the cancellation policy.
14. Subletting
Subletting or assignment of the vessel is strictly prohibited.
15. Data Protection
Personal data shall be processed in accordance with applicable data protection regulations.
16. Jurisdiction
This contractual relationship shall be governed by Spanish law.
The parties expressly submit to the Courts and Tribunals of Ibiza for the resolution of any dispute.
Booking the service implies full acceptance of these General Terms and Conditions.
